9. Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. Use the tab key or shift plus tab keys to move between the menu items. We reserve the right to amend the list of exempt products at any time. If you've done all that and still can't fix the problem then please contact our Customer Service team who'd be happy to help. Use the enter key to expand submenu items. The strawberry flavour, though very sweet, is delicious! Myprotein Arab Emirates. Discount applied at basket, excluding free gifts and other promotional items. If you do have a concern regarding the quality of any of our products then please raise this with our Customer Service team. g. Subscribe and save discounts may be available. You can contact our Customer Service team through your account. We have made all the necessary changes to ensure that any products sent from the UK to EU addresses are delivered as normal with no impact to you. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. Not found the information you need? Don't worry, you can try and cancel the item in your account. so that we know not to send you marketing communications. This means that next time around you can order your favorite supplements with ease. If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change. What do I do? All entrants are to be aged 18 or over unless any other age restriction is specified or implied. m. We are the controller of your personal data and you can obtain further information or exercise any of your legal rights by contacting us on the details below: Email: customer.experience@thehutgroup.com, Address: Customer Services, Meridian House, Gadbrook Park, Cheshire, CW9 7RA. We will not be obliged to supply any other goods or services which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation. We pride ourselves in providing a broad selection of products at exceptional . These could include but not be limited to mackerel, salmon and sardines. Please note that due to hygiene reasons, underwear and face masks are non-returnable. Please note refunds may take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show in your account. If you would like to discuss working in partnership with myprotein.com or are interested in vend and trading opportunities please contact us at trade@myprotein.com. You will notify us immediately of any changes to the personal information by e- mailing or telephoning our customer service representatives at: We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. How to Cancel Myprotein Subscription on Android Device: Open your Google Play Store app. This can take 3-5 working days from the date we receive the return. Select the item(s) you wish to order and add them to your basket. Why am I having problems accessing the checkout? Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. This means that you will be charged duties, tariffs, or taxes at the rate applicable in the clearance country these will be paid on your behalf by the designated carrier. PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. We like to make things as easy for you as possible, including getting discount off your favorite sports nutrition products. Once youve logged in youll see each individual order that youve placed with us. update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. h. The delivery options which you select for your first subscription order will apply for all subsequent subscription orders. j. We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. It's so simple, please follow the steps set out below (please see the section headed 'Returns and Refunds') All items must be returned unused and in the original packaging as they were in when received by you. For more information, please visit our Privacy Policy page. If you do need to report your order as lost then please contact our Customer Service through your account. exercise your rights in accordance with applicable law. Our Layered Bar is the ultimate high-protein snack with its soft core and five indulgent layers it's a super-nutritious treat to curb those sweet-tooth cravings. You have 30 days from the date of receiving your order to initiate a return. Feel free to write to us at the office address above, but please note that this is not the address to return items to. Our Omega 3 is obtained from sources of oily fish. We take all complaints seriously and are committed to protecting our valued customers. Click on Menu "Subscriptions". You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. Click on the order you want to view to find out more. Click the Myprotein (subscription) you want to review. Shopping. . We'll Do The Rest. In these Terms Content refers to the photo and/or video, including any sound and accompanying text, posted through your account on social media, accompanying metadata such as time and place of creation, your user name, and links to your social media profile. legitimate grounds to continue to process your personal data; and where our I'm full, I feel energised and I'm losing weight. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. transferred within the THG group to a newly created legal entity as part of an You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. some instances, the controller may have been a specific entity within THG. Over charged on item inspite of BlueLightCard advertising of 50% off. Is any alcohol used in any of the products? Please ensure your items are securely wrapped and your parcel contains all the information requested. If you need any support please contact us. i. The company has every inch of the athletic field covered, providing recipes to workout and eating tips, all supported by their nutrition-based core values and products. Comments on our service and even new ideas to make your experience with us even better are always welcome. To make any I have forgotten my password. I have received a faulty item. You must bear the risk associated with the use of the Internet. We take the risk of internet fraud very seriously. protection. We will not pay any royalties or compensation to you or any third party for use of the Content. You can email it to family and friends, or print it out to give to them personally. arrow_forward. Check everything is correct and you're good to go! You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. Are you shipping from outside the UK now? just being transparent about it. Our #1 protein powder for your everyday nutrition! You can contact them through your account. To start the return process, please navigate to the 'Order History' page and select the relevant order, if the order meets the above criteria there will be a 'Return' button available, click that and follow the steps from there. We will notify you via email when we have processed your return. These clearance countries are subject to change without notice being provided to you. We take pride in all our products. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission. If not then select the order that you wish to cancel. 2. What do I do if I have ordered the wrong item? 25% Off Hundreds of Products. Given the fast Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. Our Returns Policy for faulty items upholds your statutory rights. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. If you can't cancel then you can send the item back to us. Myprotein's return policy states that the customer has 14 days to cancel their order which starts on the day that the item has been received. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a referral code (regardless of whether they have previously placed an order). Safety starts with understanding how developers collect and share your data. which case please use the link you see at the bottom of the email. What should I do? There are currently no items in your cart. Enjoy up to 45% OFF everything! You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. For deliveries to addresses within the EU, for legal purposes you are the importer of the goods, and are responsible for any import formalities as well as any duties, tariffs, or taxes which may be charged by any customs authority. My Protein has a consumer rating of 1.39 stars from 82 reviews indicating that most customers are generally dissatisfied with their purchases. For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Any subscription plan cancellation request will take effect after the next upcoming delivery. If you have already received your item, please read our returns policy to find out how to return the item to us. If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. Send our Customer Service team a message while youre in your account. Free Gift at 350AED. Complaint from Nanji on 06 January 2022 about Myprotein in category Beauty and Welness. What should I do? 25. In the country in which your address belongs. Subsequent payments will be determined by the dispatch date of the previous subscription order. No code needed. No price match requests will be honoured retrospectively, We reserve the right to exclude 'special offers', We can only price beat single products and not a combination of products, The company must have been trading for at least 6 months and able to take online payments otherwise it will be left to our discretion. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. If you're having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you! entity in a commonly-used format. Hello I was wondering have any of you had problems with shipping from myprotein , I love their whey and products plus it's cheap, but multiple times (about 20 percent of time) they send me the wrong thing. Perfect for anyone serious about achieving their fitness goals and wanting one of the highest-quality protein shakes available. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. How do I make a change to my order? Please accept our apologies if you have received an item that is damaged or faulty. not in some cases align with the business divisions and brands we offer today. Still having problems? By using our Website, you consent to such processing and you warrant that all data provided by you is accurate. First, they set out the consumer's statutory right to cancel in the UK. Pro rata price beats are strictly at our discretion. regarding your personal data, you should contact us using the details below. What is the biological value of your Whey Proteins? We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision. Myprotein is very clear that for any . This current time I accidentally placed a wrong order and tried to cancel immediately, however it was declined for some reason, then . Social Media Content Use Terms and Conditions. We are We'll send you an email within an hour to let you know if the cancellation worked. In particular, we disclaim all liabilities in connection with the following: incompatibility of the Website with any of your equipment, software or telecommunications links; technical problems including errors or interruptions of the Website; unsuitability, unreliability or inaccuracy of the Website; and. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Once your order has been dispatched you can find the latest status of your order by. All of our decisions will be final and binding and no correspondence will be entered into. For example, if previous order was dispatched on 1st September 2020 and the subscription is set to a 2-month frequency, the next billing date will be 1st November 2020. d. You can cancel your subscription at any time by raising a request via your My Account page. There's no need to worry, we're DPA- compliant meaning we care about keeping your details safe. You confirm that the credit, debit card or PayPal account that is being used is yours. In Backorders will not be matched and we do not match prices on items that are out of stock, The product must be a new product, not a clearance item and not reduced due to being damaged or out of date, Other coupons and promotional codes may not be used with price matches, The price beat must be completed BEFORE you order the product from us. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. Myprotein | 44,602 followers on LinkedIn. If you do not agree to these Terms, please do not access nor use the Website. you are legally capable of entering into binding contracts; the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. a. We're sorry to hear your code isnt working! In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Please double check the email you have entered! By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. Discover our latest innovations, find a new workout, try out high-protein recipes, or talk about. Why is it on the website? A brief summary that details the actual complaint. Please be aware, The Best Myprotein UK discount code is 'ZERMATT'. This still allows the products to be suitable for non-alcoholic diets. failure of the Website to meet your requirements. $29.69 ($1.03 / Ounce) $28.04 ($0.97 / Ounce) First . Winners of the review promotion will be notified by email. Your new card details will be saved once your order has been placed. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. 10% 15%. Myprotein UK HQ, M90 3RR Manchester, UK You can also buy other products at the same time as placing your order for Gift Voucher(s). OFF. Register Your Return Click here to start your return. For the avoidance of doubt, the original gift voucher will be void if we issue a replacement. In the event that the payment Gift(s) automatically added to basket when offer requirements are met. Our Impact Whey Protein is obtained through filtration of a whey solution. If you do not want us to reattempt to process Reply from Myprotein. Promoter: The Hut.com Limited a company registered in England and Wales (company number 05016010) whose registered office is at 5th Floor, Voyager House Chicago Avenue, Manchester Airport, Manchester, England, M90 3DQ. Deals & Offers. All other terms and conditions apply. If you submit a review, you grant us a non-exclusive, royalty-free,perpetual, irrevocable, and fully sub-licensable right to use, reproduce,modify, adapt, publish, translate, create derivative works from, distribute,and display such content throughout the world in any media. What should I do? 8. Ordered 2.5kg of impact Whey protein on BlueLightCard offering 50% off and yet I was 40.00 for it. At present, none of our products can be classified as Kosher. Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how. Use the enter key to expand submenu items. This information is product sensitive and will vary on a case by case. Recently ranked 21st in the Sunday Times Fast-Track 100 list we are now the UK's No 1 online sports nutrition supplier and have a strong presence in France, Italy, Germany, Eire and Spain. You can only use one voucher per order and no change will be issued if the full value of the voucher is not used in the order. 4455 Reviews. Your right is to change your mind. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Myprotein: Use of the content and material you supply does not breach any applicable Myprotein guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). By agreeing to these Terms you give your consent to the processing of such personal data by us (including any third party service providers that we engage for such purposes, as referred to below) for the purposes set out in these Terms. Are my personal details safe if I create an account? i. Please read them carefully as they affect your rights and liabilities under law. Entrants should, if under 18, obtain permission in advance from their parent or guardian. Please refine your search. Absolutely, you can select a delivery address at the checkout stage. Our Delivery Information page can tell you that, youll have the option to see timeframes worldwide! 433-5147, at feedback@thehutgroup.com or by post at Customer Service Department,Myprotein, Meridian House,Gadbrook Way,Gadbrook Park, Rudheath,Northwich, Cheshire, UK, CW9 7RA. If the winner of the a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made then we may dispose of the prize as we think fit without any liability to the winner for having done so. What is the amino acid profile for X product? The Content may contain information about you or identifiable individuals which constitutes personal data under applicable laws. Can I return a product if I no longer want it? Simply send an email attaching a current CV to recruitment@thehutgroup.com. No cash alternative is available. Where you have purchased the goods or services as a consumer (i.e. Phone: 0845 094 9889. If you have any queries regarding these Terms then please contact us. If you are the recipient of a Myprotein Gift Voucher please ask the purchaser if they still have details of your Voucher Code. Your refund should be returned to your account within 5 working days and well send you an email to let you know it's on its way! Value 51. Who WAS the controller? The Myprotein Gift Voucher can be used to buy any item sold by www.myprotein.com. We're sorry that happened! Or simply check your account to track it. The prize draw and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English Courts. Can I place an order to a different address? processing was based on your consent which you have withdrawn. By entering into a subscription plan, you acknowledge that your subscription has an initial and recurring payment feature and that you accept responsibility for all recurring charges prior to cancellation. To start your return, follow the steps located within the returns policy by clicking HERE. Quot ; Subscriptions & quot ; other promotional items the consumer & # x27 ; and! 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The Website indicating that most customers are generally dissatisfied with their purchases us to reattempt to process Reply Myprotein... Basket, excluding free gifts and other promotional items discretion not to send you marketing communications pro price. Within 30 days of receipt them carefully as they affect your rights and liabilities under law item! A product if I create an account to mackerel, salmon and sardines expiry date and billing address are.... Using our Website, you would commit a criminal offence under the Computer Misuse Act 1990 personally! Comments on our Service and even new ideas to make sure that the credit, debit card or PayPal that! Will notify you via email when we have processed your return click here to start your return click here start... % off | use CODE: SALE are strictly at our absolute discretion not to you.