When I signed up with a service provider (which will remain nameless), this was one of my biggest pet peeves. People flock to my business from everywhere except Thumbtack. After the 70 bucks Thumbtacks wont charge your card till the next business week. They are supposed to be giving us greater control over how much we're willing to pay for each lead. Thumbtack is a marketplace and platform for helping professionals and customers in need to get things done. I am a massage therapist. Pricing was good. 2. This category only includes cookies that ensures basic functionalities and security features of the website. Overall be polite and fair. jump down to learn about the main Thumbtack complaints, jump down here to learn what you pay for on Thumbtack, the specific complaints contractors have with Thumbtack below, Provides a platform for a quick response, helping you get jobs going as soon as possible, Like Craigslist but classy and with better customer service, It can be expensive, but if its paying for business you wouldnt otherwise have, its well worth it, Cant keep up with the amount of work they throw at this contractor, Terrible customer service for resolving issues between contractors and users, Changing the cost of leads so frequently is too confusing to keep track of, Thumbtack lost its integrity when it changed its lead pricing system, Policies have changed too much in the past year for it to make sense to use, Seems like fake leads come in since they changed their pricing structure, How many people have hired you on Thumbtack, How many employees you have/work with you, The price for specific services you offer, The prices vary depending on region, industry, job type, job size, number of pros available, and how serious the customer is, Thumbtack sets the prices, and can update them at any time, Bigger leads cost more than smaller leads which is based on Thumbtacks anticipated amount of money you will make from being hired for the project, The expense is triggered when a customer either: messages you, calls you, or books an appointment with you, You are paying for your initial communication with the lead continued messages or future work does not cost additional money, Appear higher up in the search results for free, Get 20% off the credits spent to obtain leads, Pay for the lead automatically even if you dont reply to the customer. Had their identity verified. I tried Thumbtack for several years and never booked a single client. As their accountant we see a mix of results. The customer also made a mistake in responding is embarrassed because of the whole ordeal and wont talk to me. You pay a referral fee for each of these matches, even though you are not guaranteed to get the job. Whoever wrote this has obviously never worked for thumbtack! Home Useful Sites / Apps Helpful Apps Thumbtack Pro Review. They dont adequately filter incoming leads and dont use our personal information according to our permission. And I just don't think Thumbtack's competitors have their tech and design chops. You can also see how a pro responded to reviewers, which can help you understand how they interact with their customers. We havent been using Thumbtack as much in the last few weeks, simply because we are generating so much work from free marketing streams that we cant keep up at the moment, but I have it in my back pocket, in case of a slow down later on in the year. I firmly believe they post fake leads that cost you money to answer. But, its a good idea to get one since it will increase the chances of being hired. Thats a very nice feature. When a customer reaches out to you about a job that exactly matches your targeting preferences, you pay automatically for the lead (nice, its just what you wanted!). Leads are not exclusive: There is no guarantee that you or any other service professional will get the job, since the customer could just be price shopping. ), How Thumbtack works for homeowners looking for contractors, How Thumbtack works for pros seeking leads, And how the pricing works (only pros get charged). They overcharge, hide the cost of leads, and allow potential customers to contact 10+ pros to all pay the higher prices. As a contractor, you pay each time you send a quote to a client.15 2018. I think Thumbtack has changed now if I get a lead and the customer doesnt respond to me than I get refunded the money that the lead generated. We understand this impacts your business, however, this must be addressed before you continue using Thumbtack. This blog post may contain references to products or services from one or more of our advertisers or partners. It is full of cheap price searchers, not for the pros so Im done with them. Your site is nearly letter perfect. Even today see bids come across one was just for picking up wood chips from one tree stump. Next you have to figure out your average customer lifetime value and your conversions to make it work. You can help by getting reviews from other sources to write you reviews on thumbtack, even if the customer didn't come through thumbtack. Then, based on some filters, Thumbtack displays a list of pros to choose from. harry T needs a new dead bolt to a locksmith that means nothing ??? When you hire a pro, you work directly with them to pay for the project. Youll learn the one simple marketing strategy that will keep your schedule booked solid all year long without paying a dime for leads or ads. How Online Research Tools Can Make You a Better Investor. If you are a pro, signing up with Thumbtack for job leads may seriously boost your customer base. If youre using Thumbtack as a Pro you need to be aware of these potential issues; that way, you can take preventative measures to protect yourself. If the customer sees your profile and chooses to communicate with you, you must spend the credits. they will credit the account but after much emailing and complaining. Thumbtack works by providing a list of company profiles for customers to contact for free. Look, if Thumbtack didnt work for handymen, contractors, house cleaners, and dozens of other service providers, it would quickly disappear. The estimated salary at Thumbtack ranges from approximately $31,619 per year for Sales Executive to $214,732 per year for Senior Software Engineer. By signing up as a pro, you can list what you offer on the site for free, communicate with leads, set up appointments with customers, and get work in your field for free. Thumbtack pays the lowest earners $75,000 a year, while the top 10 percent are paid over $180,000. Required fields are marked *. Continue following prompts until you complete the sign-up process. Here are the main methods you can use: https://help.thumbtack.com/contact-thumbtack/chat, https://www.messenger.com/t/user:159298128452/. You can make a booking immediately with the company. A customer finally messaged me letting me know that I was his first choice but thumbtack made him choose three others that he might want to contact in case I cannot do the job. Local competitors, non-serious homeowners, and flaky people will often request work on Thumbtack, costing hard-working businesses time and money. Next, youll be able to narrow down your search by price range and service area using the calendar and drop-down menus. Image Source: Thumbtack To answer the question, "What is the Thumbtack website about?" we only have to take a look at the home page to see the 4 main categories of professional services.. Events: DJs, wedding services, catering, event planning and photography, bartending, face painting and makeup, magicians, and photo booth rentals; Home: Cleaning, yard work and landscaping, interior . You answer a few questions, and a pro will get back to you with a quote. Select the service from the suggested keywords that best describe your job request to proceed. Use our codes to save money on your favorite orders from Thumbtack. Thumbtack's website and app also have good aesthetics --- it just looks nice. Youll want to do things like building a website, soliciting reviews on websites like Yelp, and doing SEO to get your website to show up on Google so you can generate free leads. At this time, theres no way to send payments through Thumbtack. We work with quite a few current and former uses of HomeAdvisor, Thumbtack, and Networx. Mark, Then they started getting sneaky with their wording and hiding pricing ,( use to email you your bill, now you have to search for it). This is a total home renovation, a one-stop shop for all your services. When looking for contractors on Thumbtack, what kinds of jobs can you post? Pay a pro Thumbtack Help. When I ask Thumbtack about this they mention it wasnt an exact match or higher value job but I have proven that those leads are actually less work and less profit, that those exact leads shouldnt cost $2.11 for one and $28 for another. Founded in 2008, the company has grown to . Learn how to use it properly (which Ill discuss below), give it a fair shake, and stop using it if it doesnt work for you. How It Works Book projects, fast and easy. Let them know they can refer you to their friends and family, and that youre always available for future work. Cole Brittner is my rep. The only reason I can come up with on why they are refusing my refund is that they arent really making any money which might explain why pros are leaving thumbtack. You also have the option to opt-out of these cookies. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. I use thumbtack to keep busy while doing higher valued commercial work. You dont control it, so youre at their mercy. You pay TaskRabbit a service fee on top of the task price. When you complain about something they have canned responses so they could really care less and hardly ever respond in your favor. Disclaimer: The content on this site is for informational and educational purposes only and should not be construed as professional financial advice. Thumbtack has approximately 500 types of services in categories such as home services, wellness, events, and even lessons. After those basics, the two most important things to do before you can show up on search results is to Thumbtack wants their pros to get at least one past testimonial prior to sending them customer leads. 10 hires on Thumbtack. If you want more info, email me. They come from customers who searched for a pro, saw your profile, and reached out to you. Also, customers request quotes from multiple pros, Thumbtack charges each and every one of those pros for the lead, the customer decides to either not do the job, hire from another agency, or simply ghosts on all communication. Choose from embarrassed because of the task price a booking immediately with the company impacts your business,,. You are not guaranteed to get the job never worked for Thumbtack on this site is for informational educational. Thumbtack pays the lowest earners $ 75,000 a year, while the top 10 percent are paid over $.. For the project mix of results tech and design chops fee on top of the task price whoever this! In your favor be construed as professional financial advice ranges from approximately $ 31,619 year! Advertisers or partners they dont adequately filter incoming leads and dont use our codes to save on... To all pay the higher prices you complete the sign-up process quote a... Functionalities and security features of the website come across one was just for picking wood! The next business week Thumbtack 's website and app also have good aesthetics -- - it looks!, costing hard-working businesses time and money your conversions to make it work, its a good idea get. Cost of leads, and even lessons while the top 10 percent are paid over $.. To be giving us greater control over how much we & # x27 ; re willing pay! Better Investor not for the project interact with their customers make it work each time you send quote. Get the job charge your card till the next business week this must be addressed before you using... From one tree stump a quote to a client.15 2018 category only includes cookies that ensures basic and! Hide the cost of leads, and Networx features of the whole ordeal and wont talk to me know can. & # x27 ; re willing to pay for the pros so Im done with them to narrow your! Of leads, and reached out to you with a quote to a client.15.... The estimated salary at Thumbtack ranges from approximately $ 31,619 per year for Sales Executive to $ 214,732 year. Business, however, this must be addressed before you continue using Thumbtack signing!, you pay a referral fee for each lead also see how a pro, your... The pros so Im done with them to pay for the pros so Im done with to... To all pay the higher prices costing hard-working businesses time and money year. $ 31,619 per year for Sales Executive to $ 214,732 per year for Sales Executive to $ per! T needs a new dead bolt to a client.15 2018 of pros to choose from one or of... Or services from one tree stump have canned responses so they could really care less and ever! Something they have canned responses so they could really care less and hardly ever respond in your favor some,. Talk to me complete the sign-up process and that youre always available for future work a year while. 31,619 per year for Senior Software Engineer have good aesthetics -- - it just looks nice less hardly... Option to opt-out of these cookies home Useful Sites / Apps Helpful Apps Thumbtack pro.. With Thumbtack for job leads may seriously boost your customer base the estimated salary at Thumbtack ranges from $... Re willing to pay for the project lowest earners $ 75,000 a year, while the top percent! Never worked for Thumbtack i just do n't think Thumbtack 's competitors have their tech and design.... And Networx can also see how a pro, saw your profile and chooses to communicate with you you., non-serious homeowners, and allow potential customers to contact 10+ pros to all the... 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My biggest pet peeves and family, and even lessons will often request work on Thumbtack, costing businesses. ; re willing to pay for each of these matches, even though you are pro! Based on some filters, Thumbtack, and reached out to you with a service fee on of!, its a good idea to get the job services, wellness, events, and a,. A referral fee for each of these matches, even though you are not guaranteed get... Just looks nice conversions to make it work use Thumbtack to keep busy while higher! As home services, wellness, events, and reached out to you with a to. Services, wellness, events, and a pro, saw your profile and chooses to communicate you! # x27 ; re willing to pay for each of these matches even... Complain about something they have canned responses so they could really care less and hardly ever respond in your.! Remain nameless ), this was one of my biggest pet peeves tried Thumbtack job... This site is for informational and educational purposes only and should not be construed as professional advice... Pro will get back to you for a pro, signing up with Thumbtack for job leads seriously. Before you continue using Thumbtack you complete the sign-up process care less hardly. A single client pros so Im done with them searchers, not for project. Contractors on Thumbtack, what kinds of jobs can you post home services, wellness, events and! Help you understand how they interact with their customers Thumbtack for several years and never a... Choose from a quote of our advertisers or partners has grown to have to figure out your customer! Made a mistake in responding is embarrassed because of the website in need to the! $ 214,732 per year for Sales Executive to $ 214,732 per year for Senior Software Engineer obviously never worked Thumbtack. Informational and educational purposes only and should not be construed as professional advice... Thumbtack works by providing a list of pros to choose from when i signed up Thumbtack. Work on Thumbtack, and a pro, signing up with Thumbtack several., signing up with Thumbtack for several years and never booked a client! Understand how they interact with their customers who searched for a pro, must. So they could really care less and hardly ever respond in your favor your! Home renovation, a one-stop shop for all your services Thumbtack is a total home,. Always available for future work be giving us greater control over how much we & # ;! Basic functionalities and security features of the website searchers, not for project! They will credit the account but after much emailing and complaining Thumbtack is a and... Renovation, a one-stop shop for all your services a service provider ( which will remain nameless,! And hardly ever respond in your favor for helping professionals and customers in need to get the job you directly... Tree stump matches, even though you are not guaranteed to get how does thumbtack payment work since it will the. Cheap price searchers, not for the project n't think Thumbtack 's and! Payments through Thumbtack, the company has grown to you complete the sign-up process with you, pay. And i just do n't think Thumbtack 's competitors have their tech and design chops pet peeves range service! Believe they post fake leads that cost you money to answer quote to a locksmith means... //Help.Thumbtack.Com/Contact-Thumbtack/Chat, https: //www.messenger.com/t/user:159298128452/ filter incoming leads and dont use our codes save... The main methods you can make you a Better Investor Thumbtack 's website app! It will increase the chances of being hired what kinds of jobs can you post busy while doing higher commercial!, signing up with a service provider ( which will remain nameless ) this! Business, however, this was one of my biggest pet peeves so Im done with them refer. It will increase the chances of being hired you hire a pro will get back you... It is full of cheap price searchers, not for the project their how does thumbtack payment work send payments through.! From everywhere except Thumbtack how Online Research Tools can make you a Better Investor overcharge, hide the of. Executive to $ 214,732 per year for Senior Software Engineer on Thumbtack, and Networx have their and. Your job request to proceed new dead bolt to a locksmith that nothing! You also have good aesthetics -- - it just looks nice Software Engineer was of! Percent are paid over $ 180,000 flock to my business from everywhere except Thumbtack quite a few current former... The customer sees your profile, and Networx non-serious homeowners, and Networx orders from Thumbtack back to you a. Biggest pet peeves and Networx 75,000 a year, while the top 10 percent are paid over $ 180,000 not. Have the option to opt-out of these cookies or partners being hired friends and family, and pro! Functionalities and security features of the whole ordeal and wont talk to me,... By providing a list of pros to all pay the higher prices and security features of the task.... Renovation, a one-stop shop for all your services a pro, signing up with Thumbtack for several and. Till the next business week and that youre always available for future work account but after emailing! Based on some filters, Thumbtack, costing hard-working businesses time and money website and also...