Heres a quick guide from Cox themselves. It took more phone calls to get any response whatsoever. Contacted Comcast and went through the entire process again. It started to work the next day, but then I couldn't receive incoming calls. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. Then it works for 5-7 days, and the same thing happens. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Grand Master. Technology, Apple Here's what you'll need to do if you're having problems with the app. I work with communications and computer networks and as you know, it happens. For Cox gateway owners, follow our guide below to reset the device. how to For a better experience, please enable JavaScript in your browser before proceeding. And here, we tackle those problems with a simple reset of the cable box. Can't get past the "1Pst" error. It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. I appreciate the help! I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. 2010-2023 CableTV. If youre like me, you probably have a Cox home phone too. 2 years ago. This lack of TV but good Internet is a new issue that we have not seen before. Hi @valkaz, Is the box still frozen? Ok, so I swapped out the Comsope amp/splitter. I reset and since than it has been stuck on the "welcome. Your email address will not be published. Call Cox for help because most of the quick and easy tips didnt work. Wait until the lights stop blinking. At times, other than resetting your cable box, you can also try to reset your WiFi modem. Disconnect the set-top box and wait for 10 seconds. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. Tried restarting it several times, no joy. Bienvenue." The Internet is working perfectly. For more information refer to Understanding Data Usage. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. Let it do its thing for a few minutes, then try. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. A TV receiver reset may take up to 15 minutes. Thanks in advance for any advice you all might have. Good luck all. Over the years, we have always had signal issues but they have only ever effected the modem. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. When your cable box loses power or is unplugged it also loses its memory of. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. If lights are off or blinking when they usually stay lit something is probably wrong. You can try resetting the cable box as a solution. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. Its not them Its just Cox! Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. I manually unplugged and it then got stuck in boot for an hour. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. If a reboot doesnt help and none of the cables are loose, something else is wrong. macOS Should You Install the Latest Version of iOS 16? I was so mad that I just said **** it and went for the upgrade. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. That said, everything else is usually a few steps away from being resolved. The X1 boxes need a better cleaner signal to the box than the old Motorola does. That would be great@CCAndrew. Unplug it and reboot the device. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? Software Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. Set it to Full. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. All is working now. All over-the-top (OTT) apps count towards your Cox service data usage. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. It will not move past that. I've been screaming at their automated system. fc-falcon">cox contour box stuck on welcome screen. Open the app. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. I just sent the first old box back. This ensures the TV boxes are communicating with the DVR box. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. ones on the opposite end would need to be the shortest runs of coax cable length. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Enter your zip code below to find internet providers in your area. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. The box reboots to the language screen but does not respond to remote commands. The first way to fix Cox problems is to reset the modem. TypicalComcast. I don't want to have to do that again to get somebody to check the feed at the street. 2021-07-17 05:07 PM. Follow the given steps carefully, and you are good to go. Thats why we recommend using your own high-end WiFi router. Still no Joy. Internet and my other two boxes work. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? Its not unheard of to have multiple bad boxes, so much for QA. Those are the only two things you can do yourself. How do I fix this? I agree with @CCAndrew. So dont immediately try your phone, internet, or TV. Next, youll need to call for help. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? Nuts. But it sounds like this is somthing else. This is really pitiful customer service. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. So, restart the router or modem, or both. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. Dont worry. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. The Contour or MiniBox receiver has a frozen screen or is missing guide information. do you have more than one set top box? On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. screen. As it may happen to every cable box system, Cox too comes with its fair share of troubles. Today my DVR would not display any channels. New comments cannot be posted and votes cannot be cast. plug in the cable box first and after 3 minutes plug in the TV. You can also download the app from the official website of Cox. The Contour receivers may not be linking together. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. Some models come with batteries installed, so youll have to remove them as well. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. Select from the below issues you are experiencing. Click and hold the Power button located on the front of the set-top box for 10 seconds. I also had my landline stop working. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. Double-check the main cable in your living room and that its working fine, then try again. The green light is lit on the amp, so it is getting power, but maybe its damaged. Box randomly restarts and get stuck in this Welcome menu. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. It still displayed the "1Pst" error. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. Tried different ports on the ampstill no joy. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. If you are able to escilate this, that would be awesome. Remote Settings. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Powered off, restarted, still on the "Welcome. Use the below information to troubleshoot issues related to the Contour app. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. Locate the reset button on the back of your gateway device. Other tv's in the house are working fine. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. Read: Best Cable TV Alternatives to Save Money. Bienvenido. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. It appears that I was getting a discount on the old box that went away with the new box. what is your wiring/splitter/amp set up? RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Make sure that youre using an HDMI cable to connect your TV and cable box. Under the My Services tab, go to My TV and click Reset Equipment. The new box gets past "boot" but displays "1Pst" message". The answer is simple. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Did all of the above again, but no Joy. Stay updated on the latest products and services anytime anywhere. If everything looks fine, then you have a problem you need to fix yourself or call for help. Youll find the Zoom option. Outages can be caused by bad weather or Cox technicians that are working in your area. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. Finally, press the Power button to restart your device. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Click Reset Equipment to start the reset process, which takes up to 15 minutes.